Organization: Lutheran Family ServicesTitle: Intake Specialist/Community Outreach Specialist/Loveland
Categories: Nonprofit Jobs
Region: Denver Metro Area, Northeast
Subcategory: Administrative, Communications, Health & Mental Health
Org Type: 501(c)(3)
The mission of the Older Adult and Caregiver Services Program is to provide care navigation, counseling services and caregiver support to older adults and their loved ones within the Denver Metro and Fort Collins areas. This is a full-time position that serves as two essential functions: (1) new client intake and (2) educating the community about the OACS program.
(1) The Intake Specialist position is responsible for the OACS Intake process for new clients and administrative support to the overall Older Adult Caregiver Services program. The position is often referred to as the “voice of OACS” as it is the first person that potential clients come in contact with.
(2) The Community Outreach Specialist position is responsible for increasing visibility to aging service professionals and clients, increase client numbers and position LFS as a premier agency for older adult and caregiver services.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
(1) Intake Specialist – support for both Central and Northern OACS offices
· Responds to all initial phone calls/emails/fax correspondence from potential clients and explains OACS services to clients.
· Enrolls new clients into OACS database and tracks referral sources.
· Communicates information about new clients to care managers and counselors and assists in scheduling/rescheduling appointments for clinical staff.
· Submit Verification of Benefit forms to insurance billing agency and organizes Insurance Billing forms for clinical staff in preparation for monthly billing.
· Prepare and organize client file forms and update as directed by Program Director
· Works with clinical staff to ensure client information is current and accurate in client database
· Researches and stays abreast of community services and resources for older adults.
(2) Community Outreach Specialist – for Northern OACS office only
· Strategically develop and place targeted outreach materials, while working within a designated budget.
· Build and nurture relationships and collaboration with potential referral partners, other social service agencies, local media and local government.
· Create flyers, press releases, social media and website & other outreach materials as required.
· Identify, prioritize and participate in community networking and outreach events, including those occurring on evenings and weekends
· Draft copy or provide photos (and provide signed photo releases) for LFS staff and church newsletters.
· Identify and follow up, or pass along, potential referral or client leads to appropriate team members
· Develop and maintain process for team to track leads and outreach events
OTHER DUTIES AND RESPONSIBILITIES include the following:
· Assists the Program Director in developing program goals and objectives, annual work plan, and budget.
· Assists with developing grant proposals by providing information about community and client needs.
· Performs other duties as assigned, including presentations in the community.
This job has no supervisory responsibilities.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Exemplary written and oral communication skills; specifically, must have strong phone, email and presentations
- Position requires initiative, resourcefulness, experience as a self-starter and the ability to independently problem solve.
- Broad knowledge of social work practice, especially in the field of Gerontology
- Knowledge of systems and programs in the community that serve older adults
- Ability to relate well to older adults and families of varied cultural, religious, race/ethnicity and other diverse populations
- Ability to work well in a team setting
- Computer skills including Microsoft Word, use of emails and the completion of computer-based forms.
- Demonstrates commitment to the mission, values and vision of Lutheran Family Services Rocky Mountains.
EDUCATION and/or EXPERIENCE
Bachelor’s degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
· Travel: Minimal & Local only
· Work Hours/ Shifts: Monday-Friday, regular office hours, occasional weekend/evening events
Please submit a cover letter and resume to firstname.lastname@example.org
This is a posting on Colorado Nonprofit Association’s Career Center.