Organization: Jefferson Center for Mental HealthTitle: Intensive Case Manager (ACF/NH)
Categories: Nonprofit Jobs
Location: Denver Metro Area
Organization Type: 501(c)(3)
Master’s Degree required, Licensure preferred, plus one to two years related experience and/or training.
Bi-lingual preferred but not required.
Colorado Drivers License and Current Motor Vehicle Report Required.
CAC II or III preferred, but not required.
To provide clinical/case management services to Jefferson Center for Mental Health consumers in Behavioral Nursing Facilities, ACFs, Jefferson Center residential facilities, and other programs as deemed appropriate by the guidelines of accepted clinical practice. To provide information, education, liaison, and transition services to various networks within Jefferson Center and with federal, state, and community based agencies and resources.
- Provide case management services including service planning, monitoring, follow-up, linkage, and crisis management for consumers.
- Provide services to meet need: office based, community based, or in the consumer’s home.
- Make appropriate referrals to and acts as liaison with community agencies, service providers, and natural support systems.
- Collaboration with consumers, family members, and significant others in identifying strengths and needs and in developing personal treatment goals.
- Work with consumer and family/support system for appropriate service delivery.
- Provide assessment of daily living skills (ADL’s), coordination, monitoring, planning, referral and follow-up with comprehensive community services and supports.
- Provide individual, group, and family case management services and therapy as indicated and identified in the treatment plan.
- Provide assistance in developing community-based resources for social, vocational, and leisure skills.
- Maintain communication and links with other Jefferson Center programs e.g. Access, Inpatient, Outpatient, Older Adult, and Adolescent programs.
- Ongoing monitoring of assigned caseload, assessment of symptoms to prevent relapse, and follow-up with respite services as needed.
- Resource acquisition and assistance with application for benefits and entitlements in collaboration with Benefits/Navigation Team.
- Assist consumers with basic needs such as housing, food, clothing, medical and dental care, legal, vocational, and psychiatric services.
- Participate in team meetings, clinical staffings, and clinical consultation as scheduled.
- Participates in meetings, provides consultation and education, and acts as liaison with nursing homes and other community providers.
- Participate in Evidence Based Practices on the team and in the Center (i.e.: IDDT, DBT, CBT, psycho-education, etc.).
- Utilize clinical practice guidelines, Center and State Division of Mental Health standards for appropriate service delivery.
- Attend mandatory in-service, compliance with individualized training plan as required.
- Participate in supervision by coming prepare with an agenda. Report high risk/problem cases, and utilize a problem solving approach/utilize feedback.
- Use language and behavior to promote dignity/respect with consumers, Center staff and external customers.
- Continually strives for self-improvement and is motivated to learn new skills to benefit consumer and Center.
- Attend supervision at times and intervals agreed upon with supervisor.
- Satisfactorily complete 90% of peer review charts needing corrections within 14 calendar days (only areas for which staff is responsible).
- Ensure that 95% of all authorizations are accurate and timely (insurance)
- Submit 90% of all SRFs/Progress-to-Date forms within 3 working days (team specific).
- Complete 95% of all paperwork by the due date.
- Ensure that fee collections meet the team goal as determined by Network Director.
- Complete 95% of case closing within 90 days after last contact, 210 days for “Meds Only”.
- Meet required number of consumer service hours as determined by Network Director.
- Maintain effective interpersonal relations with consumers, peers, subordinates, upper management, visitors and the general public.
- Effectively respond to client/consumer needs and problems, initiate and maintain positive interactions, timely response to phone calls, pages, email and others requests.
- Demonstrates cultural competency/awareness/skills in working with diverse caseload and utilizes Center resources/trainings as needed.
- Work cooperatively with other community agencies, as appropriate, and in agreement with supervisor.
- Volunteer to work on Center committees.
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This is a posting on Colorado Nonprofit Association’s Career Center.