This position contributes to the day-to-day account operation of PERA's retirement programs. Responsibilities include verifying, calculating, and auditing member account information for processing benefits according to legal and regulatory compliance standards. This position is also responsible for communicating information regarding the PERA defined benefit retirement plan, PERA's healthcare plans, and other PERA information to members in individual counseling sessions.
Our ideal candidate is a team player who is detail oriented with a strong analytical aptitude. We are looking for someone that is flexible, displays a positive attitude, and has a passion for providing excellent customer service. If you are an independent, self-starter with the ability to communicate effectively with a variety of people, this is a great fit.
- Determines benefit program eligibility based on member tenure and compliance with state and federal statutes and rules governing PERA.
- Performs defined benefit calculations including benefit estimates, service purchase agreements, retirements, and adjustments
- Utilizes analytical reasoning skills and proactive research methods to assist with and prepare for member interactions
- Explains benefit program information to members and retirees via in-office or out-of-office meetings, telephone, e-mail and/or written correspondence
- Manages multiple interruptions on a daily basis, while maintaining a high level of accuracy in work product
- Prepares reports and presents account information in a meaningful and logical manner
- Utilizes active listening techniques and knowledge of state and federal statutes and rules governing PERA to provide exceptional customer service
- Within established guidelines, investigates and resolves elevated issues
- Collaborates with staff and management in developing recommendations to resolve complex issues
- Responsible for member data entry, information retrieval, and mailings
- Participates in training and educational opportunities for ongoing professional development
- Maintains regular and prompt attendance in the workplace
- May be assigned to a process team in a specialty area such as disability or survivor benefits.
- Carries out other duties as assigned
- A combination of education and experience equivalent to 3 years of insurance and benefits administration
- Analytical and detail-oriented with an aptitude for math
- Effective interpersonal communication skills with knowledge of proper English usage, spelling, grammar and punctuation
- Demonstrated approach to handling sensitive and/or confidential information
- Professional business demeanor strongly desired
- Ability to prioritize, organize and work with minimal supervision
- Capable of working successfully both independently and within a team-focused environment
- Proficiency with Microsoft Office software
- Certified Retirement Counselor (CRC) designation or Retirement Enrichment Program certification within 3 years of completing new-hire training
- Ability to travel on a limited local basis as necessary for business needs
- Standard office environment with daily computer and telephone use
- Occasional lifting, moving, or carrying materials and equipment weighing in excess of 20 pounds
- Applicants must be available to work Monday through Friday 7:30-4:30 and occasional Saturday mornings
Health Insurance is 100% employer paid, generous paid time off as well as paid volunteer hours, PERA defined benefit plan, 401(k) and 457 defined contribution plans, tuition assistance, certifications, on-the-job training, free access to on-site fitness center, free on-site parking or RTD subsidy, and more. For more information, please visit www.copera.org/careers.
HOW TO APPLY
Complete the employment application online at https://www.copera.org/careers. Please have copies of your resume, cover letter, and any college transcripts available to upload. Please review the following questions. You will be asked for a response to these as part of your application:
- Why are you interested in this position?
- Describe your career progression and how you believe this position would contribute to your career goals.
- What skill or strength do you have that can be applied to a position at PERA?
ABOUT COLORADO PERA
Colorado Public Employees' Retirement Association (PERA) provides retirement and other benefits to the employees of more than 500 government agencies and public entities in the state of Colorado. Our main office is located in Denver; where 300 days of sunshine, a thriving cultural scene, diverse neighborhoods, and natural beauty combine to make it the nation's top city in which to live, work, and play. PERA is a vital and stable contributor to Colorado's economy.
Our mission is to promote long-term financial security for our membership while maintaining the stability of the fund. Our vision is to become the retirement plan of choice for all Colorado public employees.
At PERA, you can be part of a dynamic, collaborative group of professionals working to fulfill the retirement expectations of our members. You will use your unique skills to do important and meaningful work that is critical to the success of both the organization and the state of Colorado that you love. You will have the opportunity to develop, become an expert in your role, and tackle new challenges, all while enjoying the competitive compensation, lifestyle, and stability that PERA provides. Thus, for both member and employees, PERA represents "One of Colorado's Best Investments."
Position Title: Benefits Counselor
Division: Benefits Services Division
Location: 1301 Pennsylvania Street, Denver
Reports to: BSD Manager
Job Status: Full Time, Non-Exempt
Hourly Wage: Minimum $22.58, commensurate with experience
Posting Dates: 5/14/2018 - 5/28/2018
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.