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Bilingual Intake (Pre-Underwriting) Specialist

Job Description
Denver Urban Renewal Authority
Organization Type: 
Government agency
Job Location: 
Denver Metro
Type of Job: 
Job Category: 
Job Description: 

The Denver Urban Renewal Authority manages multiple affordable housing programs, which match low- and moderate-income Denver residents with grants and low-interest loans for repairs, accessibility improvements, and lead hazard control. The programs are run by the Authority’s Housing Department, which has two teams: (1) intake and loan underwriting, and (2) rehabilitation.

 Under the supervision of the Grant Management Supervisor, the Bilingual Intake Specialist responds to inquiries from the general public regarding DURA’s housing programs and provides translation services for Housing Department staff and clients

Areas of Responsibility
  1. Translates, both verbally and in writing, from Spanish to English and English to Spanish on behalf of clients and Housing Department staff.
  2. Screens inbound calls from prospective clients for eligibility and maintains caller tracking databases.
  3. Maintains a waiting list of potential clients for the Housing programs, if needed.
  4. Works with potential clients to take program specific applications.
  5. Prepares client intake file by gathering client’s paperwork for Loan Specialist review, including reviewing documentation for accuracy and completeness. Follows up with clients to obtain required documentation with a sense of urgency and an eye for detail.
  6. Follows up with callers who have requested information but have not applied for Housing programs.
  7. Primary back-up for agency receptionist during lunch periods.
  8. Refers clients to community resources and other organizations when DURA’s housing programs cannot meet their needs.
  • Bilingual (fluent) in Spanish and English required. Must have the ability to translate from English to Spanish and from Spanish to English verbally and in writing on behalf of clients and other Housing staff.
  • Ability to work with people from diverse backgrounds and provide courteous, knowledgeable and professional customer service on the telephone, via email and in person.
  • General knowledge of affordable housing programs and/or experience working with HUD funded-programs a plus
  • Knowledge of and experience in using customer relationship management (CRM), ability to perform accurate data input into a database
  • Able to communicate effectively both verbally and in writing.
  • Ability to work in a team environment
  • Strong organizational skills required
  • Ability to multi-task and effectively balance competing priorities
  • Graduation from high school or equivalent
  • Minimum of one year’s experience in an intake or client-facing position. Two years general office experience within a nonprofit housing or direct service organization preferred. Experience in working with low/moderate income households preferred
  • Experience using MS Office Suite and CRM Software

$37,700 to $44,300

DURA will offer the successful candidate a competitive compensation and benefits package which includes medical, dental, vision, life and disability insurance, a 401(a) retirement plan, RTD EcoPass, vacation and sick leave and paid holidays. Qualified applicants must successfully complete a pre-employment background screening. DURA participates in E-Verify.

How To Apply

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