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Case Manager

Job Description
Volunteers of America Colorado
Organization Type: 
Job Location: 
Central Mountains, Pikes Peak Region
Type of Job: 
Job Category: 
Communications | Health & Mental Health | Programs/Services | Other
Job Description: 

Colorado Springs, CO

The mission of the Volunteers of America Colorado Branch is to identify and serve the basic needs of the most vulnerable individuals and families within the community.

Areas of Responsibility

The Freedom Springs Case Manager is directly responsible for the service provision and housing assistance for the residents at Freedom Springs, a permanent supportive housing property for Veterans located in Colorado Springs, Colorado. This position works in conjunction with the Supervisory Case Manager, an external property management company, local coordinated entry system providers, and the Freedom Springs project developer. This program provides supportive services to Veteran individuals and families living at Freedom Springs. Service modalities include Housing First, Trauma Informed Care, Harm Reduction, Motivational Interviewing and Critical Time Intervention.



• Responsible for identifying and serving the unique needs of participant households participating in Volunteers of America programs by utilizing screening and assessment tools and ensuring the completion of needs-based screenings and independent living assessments.

• Assists in relocating residents as needed and securing emergency housing as needed.

• Provides tenant/property management mediation as needed.

• Attends orientations and lease-ups with property management and landlords as appropriate.

• Develops and maintains a good working relationship with community partners including property management and project development staff.

• Responsible for gaining an in-depth knowledge regarding program requirements, including the referral process, support services, allowable costs, field-relevant best practices, utilization of the coordinated entry system and HUD permanent supportive housing standards. 

• Assists with community-wide outreach to identify eligible participant households presenting with substantial barriers to housing stability. 

• Assists residents filling out rental applications, interpreting leases and understanding tenant rights and responsibilities. 

• Responsible for assisting participants in obtaining necessary documents to obtain and maintain housing including identification documents, income changes, changes in household composition, etc.

• Develops and coordinates health, wellness, educational, or any other event at the property that would be beneficial to the independent living of Freedom Springs residents.

• Plans recreational outings and activities for Freedom Springs residents. 

• Assists in creation of monthly newsletter published for all residents. 

• Attends orientations, trainings, education programs, staff meetings, community meetings, conferences, and workshops as requested and applicable to meet the needs of the position. 

• Performs duties in a professional manner by maintaining the confidentially of all information and by participating effectively within and across teams. 

• Performs all other duties as assigned.



• Models core culture attributes of VOACO that include “AIRS” (Accountability, Integrity, Respect and Service).  

• Models and VOACO’s three strategical critical virtues of HHS (Hungry, Humble, People Smart).



• N/A




• Bachelor’s degree in human services, social work, or a closely related field or related experience -AND- 1 years of direct, full-time case management experience demonstrating the ability to consistently apply field-relevant best practices and standards 

• -OR- Master’s degree in social work, counseling, psychology, or a closely related field.

• Must possess a Colorado driver’s license and state-mandated automobile insurance.

• Must possess a personal vehicle that may be used for work-related travel (reimbursement for mileage is available).

• Must complete agency and program credentialing within 12 weeks of hire and maintain credentialing standards thereafter.



• Experience working with vulnerable populations, including individuals experiencing homelessness and the Veteran population. 

• Experience working and providing services in permanent supportive housing environment.



• Knowledge and skill in the application of Harm Reduction, Critical Time Intervention, Motivational Interviewing, Trauma Informed Care, and Housing First Principles.

• Ability respectfully and professionally serve individuals hailing from diverse backgrounds, cultures, ideologies, and religions.

• Ability to work and thrive within a diverse, multicultural team environment.

• Ability to take initiative and work independently.

• Ability to communicate effectively verbally and in writing.

• Ability to apply appropriate self-care in the face of often difficult and/or traumatic situations which commonly present while working with persons in need of services.



• Travel throughout the program’s service area is required on a regular basis.

• Must be able to work in diverse environments such as homeless shelters, service facilities, streets, offices, and all other locations as necessary to fulfill program objectives.



• Full-Time

• Work hours may vary but are typically regularly scheduled around a 40-hour workweek designed to fulfill program objectives with occasional overtime requirements.



• Colorado Springs, Colorado



Salary: Commensurate with experience, expertise, proficiency and market bench marking.

  • Qualifications listed above

Benefit eligibility is based on job type/status


Paid Holidays

Paid Time Off

Volunteer/Wellness Day

Tuition Assistance

Pension and 403b Retirement Plan

Health, Dental, Vision, Pet Insurances

Life Insurance (Including Accidental Death & Dismemberment)

Accident Insurance

Short Term & Long Term Disability

Employee Assistance/Work Life Balance Program

Employee Discount Program

LifeLock with Norton

How To Apply

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