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Case Manager - Permanent Supportive Housing

Job Description
Volunteers of America Colorado Branch
Organization Type: 
Job Location: 
Denver Metro
Type of Job: 
Job Category: 
Communications | Health & Mental Health | Programs/Services | Other
Job Description: 

The mission of the Volunteers of America Colorado Branch is to identify and serve the basic needs of the most vulnerable individuals and families within the community.

Areas of Responsibility

The Permanent Supportive Housing (PSH) Case Manager is directly responsible for the service provision and housing assistance for the residents in PSH program. This position works in conjunction with the Community Administrator and Family Service Coordinator (if applicable). This program serves individuals and families in a permanent supportive housing model who are chronically homeless (which includes having a disability). Service modalities include Housing First, Trauma Informed Care, Harm Reduction, Motivational Interviewing and Critical Time Intervention. Center. Job duties include conducting needs-based assessments, community outreach, providing case management services, assisting with resource navigation, supporting housing retention, connection to income resources and/or public benefits, landlord mediation, attending meetings/trainings within the community, collaborating care with service providers and multi-disciplinary teams and accompanying participants on appointments as needed. Requires use of personal vehicle for securing and maintaining housing for the participants enrolled in the program.



• Ensures that the resident’s voice is heard, and their ideas play a prominent role in programming.

• Provides services that are trauma informed and focused on resident self-empowerment and self-sufficiency.

• Responsible for possessing an in-depth knowledge regarding program requirements, including the referral process, support services, allowable costs, field-relevant best practices, utilization of the coordinated entry system and HUD permanent supportive housing standards.

• Provides intensive case management for residents; ensures residents receive regular engagement in services.

• Responsible for assisting participants in obtaining necessary documents to maintain housing; identification documents, income changes, changes in household, etc.

• Responsible for identifying and serving the unique needs of participant households participating in Volunteers of America programs and utilizing screening and assessment tools and ensuring the completion of needs-based screenings.

• Develops specialized knowledge related to service delivery database systems within the organization. Attends housing orientations, lease-ups and ongoing educational opportunities for participants in PSH Programs. Ensures timely reporting within data entry systems and hard copy files in accordance with grant guidelines.

• Assists with community-wide outreach to identify eligible participant households presenting with substantial barriers to housing stability. Assists residents filling out rental applications, interpreting leases and understanding tenant rights and responsibilities. Utilizes the OneHome system as required by funding sources.

• The Case Manager facilitates the delivery of appropriate services resident households as indicated by relevant service modalities through an equity lens.

• Demonstrates knowledge of resident-specific resources, a passion for serving the population and people experiencing homelessness, and the ability to contribute to the program-wide objectives of a diverse and dynamic team.

• Develops, directs and monitors the implementation of quality Housing First/CTI-based supportive services tied to housing stability. Coordinates with the entire team to deliver services most appropriate to meet the needs of presenting households. Assists in relocating residents as needed and securing emergency housing.

• Supports team members by serving as a resource for analyzing and solving problems and staying abreast of current issues and theories within the field. Provides tenant/landlord mediation.

• Attends orientations, trainings, education programs, staff meetings, community meetings, conferences and workshops as requested and applicable to meet the needs of the position. May provide training and mentorship to team members and community stakeholders regarding best practices in relevant service models and practices.

• Coordinates at minimum, one health, wellness or educational event at the property.

• Recruits, trains, and supervises volunteers to offer robust and diverse services at the property. Maintains a good working relationship with community partners

• Clearly documents all client interactions along with required eligibility and demographic information. Obtains and maintains chronic homelessness documentation and disability documentation.

• Performs duties in a professional manner by maintaining the confidentially of all information and by participating effectively within and across teams.

• Performs job responsibilities in accordance with the Social Work Code of Ethics.

• Performs all other duties as assigned.



• Models core culture attributes of VOACO that include “AIRS” (Accountability, Integrity, Respect and Service).

• Models and VOACO’s three critical virtues of HHS (Hungry, Humble, People Smart).

• Utilization of various databases including Homeless Management Information System and Service Point.

• Ensures equitable and inclusive services.

• Ensures that participant(s) has an active voice in programming.




• Bachelor’s degree in human services, social work, or a closely related field or related experience.

• At minimum, one full year of working with chronically homeless population.

• Colorado driver’s license and state-mandated automobile insurance.

• Willing to obtain first aid, automated external defibrillator and cardiopulmonary resuscitation certifications and keep current.

• Criminal and civil background checks within 30 days of hire.



• Mental health experience preferred.

• Case management experience preferred.

• Crises intervention skills.



• Expert written, oral, and interpersonal communication skills.

• High level of competency working with Microsoft Office suite and cloud-based applications.

• Strong time-management and prioritization skills.

• Experience working both independently and, in a team-oriented, collaborative environment.

• Strong organization skills.



Must be willing to use vehicle for service provision. Works in an office environment with prolonged periods of sitting.



Tuesday-Saturday 8:00-4:00 pm. Also, one evening a week until 7pm.



Brandon Courtyard

1555 Xavier Street, Denver, CO 80204

  • Qualifications listed above

Benefit eligibility is based on job type/status

Paid Holidays

Paid Time Off

Volunteer/Wellness Day

Tuition Assistance

Pension and 403b Retirement Plan

Health, Dental, Vision, Pet Insurances

Life Insurance (Including Accidental Death & Dismemberment)

Accident Insurance

Short Term & Long Term Disability

Employee Assistance/Work Life Balance Program

Employee Discount Program

LifeLock with Norton

How To Apply

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