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Customer Success Specialist

Job Description
Organization: 
Better Business Bureau Serving Greater Denver and Central Colorado
Organization Type: 
501(c)(6)
Job Location: 
Denver Metro
Type of Job: 
Full-time
Job Category: 
Administrative | Programs/Services
Job Description: 

Better Business Bureau (BBB) is an international not-for-profit organization dedicated to promoting and fostering the highest ethical relationships between businesses and the public through voluntary self-regulation, consumer and business education, and service excellence.

The BBB serving Greater Denver is registered in the State of Colorado as a 501(c)(6) business membership organization and services a 12-county region. BBB has over 70,000 business reviews on local companies, of which over 7,000 are Accredited Businesses. We are not strictly a “consumer advocate,” nor are we a “pro-business” entity. In fact, our focus is on the middle ground between buyers and sellers: we work to create, support and maintain a safe, fair, thriving marketplace.

Vision: An ethical marketplace where buyers and sellers trust each other.
Mission: BBB’s mission is to be the leader in advancing marketplace trust. We do this by:

  • Setting standards for marketplace trust
  • Encouraging and supporting best practices by engaging with and educating consumers and businesses
  • Celebrating marketplace role models
  • Calling out and addressing substandard marketplace behavior
  • Creating a community of trustworthy businesses and charities

BBB ensures that high standards for trust are set and maintained. We exist so consumers and businesses alike have an unbiased source to guide them on matters of trust. We provide educational information and expert advice that is free of charge and easily accessible. BBBs exist because local businesses are willing to underwrite our operations. These businesses do so because they believe that the local marketplace becomes a better place to live, work, and raise a family when it operates fairly and safely. Businesses who belong to the BBB contribute to the betterment of the community for all residents.

BBB's southeast Denver office currently employs 40 staff and was recently named one of Denver Business Journal's 2019 Best Places to Work! Organizational culture is important to us, and so we encourage employees to work hard and have fun. We measure success through the happiness of our staff, as well as the support of the businesses and consumers that use BBB's products and services. Encouraging creativity and excellence in everything we do allows us to meet and exceed the expectations of the community we serve. Want to know what it's like working at the Greater Denver BBB? Visit https://www.bbb.org/denver/employment-bbb/ to take a video visit to our Denver office.

Areas of Responsibility

The Customer Success Specialist provides comprehensive communication and service fulfillment to support all of BBB’s Accredited Businesses, non-accredited businesses, and consumer community. This position operates on a team-based model that allows all Customer Engagement team members to collectively address complex problems in an adaptive setting; the success of the team relies on the individual success of each team member.

The major duties of this job involve structure which requires attention to detail and must be done correctly. At the same time job tasks will vary rather than be repetitive and will require a faster-than average pace to complete work requirements. This job has more of a people orientation rather than a technical orientation. This position is integral to collaborative teamwork within the organization and in satisfying both internal and external customers. This job has a hands-on focus, where productivity is gained through individual accomplishments. This job can be the source of some initiatives, but only within a clearly structured and defined framework of responsibility outlined by management.

Requirements/Qualifications
  • Preferred two-year degree and/or related experience.
  • Preferred Spanish-speaking fluency.
  • Strong attention to detail.
  • Excellent written and verbal communication abilities.
  • Ability to prioritize and manage multiple responsibilities.
  • Basic understanding of the RingCentral phone system platform.
  • Basic understanding of Office 365 products.
  • Basic understanding of Paylocity.
Compensation/Benefits

This position reports to the Customer Engagement Management Team, and has the flexibility to work from home, in the office, or a combination of the two. BBB provides a benefit package that includes: 100% employer-paid medical insurance, 401K opportunity, life insurance, paid holidays, and paid time off. The workweek is 40 hours, Monday-Friday.

How To Apply

Qualified candidates must apply by submitting a cover letter and resume to https://recruiting.paylocity.com/recruiting/jobs/Apply/326147/Denver-Area-Better-Business-Bureau/Customer-Success-Specialist. Applications must be submitted through the URL listed in this job posting. Resumes submitted without a cover letter will not be considered

In addition to information about qualifications, applicants must answer the following:

  • Give an example of a time in which you stood up to or confronted unethical behavior.
  • Provide an example of successful teamwork that you were involved in.
  • How will your experience and/or background lend itself to success at BBB?

The hiring range for this position is between $16.96 and $18.34 per hour.

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