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Member Experience Coordinator

Job Description
International Association for the Study of Lung Cancer
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Job Location: 
Denver Metro
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Job Summary:

The Member Experience Coordinator will be responsible for ensuring accurate and efficient day-to-day administrative activities within the Member Experience Department. This includes: providing customer service to all IASLC contacts; processing membership applications, invoices and payment; updating and maintaining the IASLC database; and providing administrative support to the Member Experience team. The position requires an individual who has excellent communications and customer service skills, is extremely detail-oriented, dependable and can manage a variety of ongoing tasks and projects.  This position reports to the Associate Director, Member Experience.

Areas of Responsibility

Essential Functions:

  • Provide premium member service and support for all IASLC members, potential members, meeting attendees and partners throughout the world
  • Daily correspondence with a variety of stakeholders via email, telephone, internet and direct mailings
  • Securely process membership applications, invoices and payments
  • Maintain integrity of IASLC database and payment information
  • Provide administrative support to the Member Experience Team, Chief Experience Officer, and related departments as needed, including, but not limited to: scheduling, documenting meeting minutes, reporting, arranging travel and preparing for meetings
  • Provide scheduling and administrative assistance to several IASLC Committees and Staff Liaisons.
  • Assist in developing strategies as well as preparing and shipping materials for onsite presence at IASLC and partner society meetings
  • Assist with online and print marketing efforts to acquire, retain and cultivate members, with an emphasis on the international marketplace
  • Develop and cultivate strong working relationships with key partner society organizations
  • Domestic and international travel required as needed (up to 10%) to support IASLC or business-related meetings or conferences
  • Demonstrate commitment to the IASLC core values

Other Responsibilities:

  • Support record maintenance and staff utilization of a new Association Management System (AMS)
  • Assist in maintaining a vibrant and engaging website with accurate and timely departmental updates
  • Assist with updates to the IASLC Journal of Thoracic Oncology and newsletter mailing lists
  • Assist in implementing outreach plans for new areas of membership globally
  • Promote positive interpersonal relationships with colleagues, members and vendors
  • Other duties as assigned
  • Bachelor’s degree or equivalent combination of education and work experience
  • Demonstrated membership or customer service experience - minimum of 2 years
  • Extreme attention to detail is required
  • Proficiency with the Microsoft Office Suite and prior database experience - e.g. Fonteva (Salesforce) or similar association management system (AMS), or CRM/database system
  • Ability to build strong working relationships with staff, members, vendors and supporters
  • Flexibility, cooperative attitude, and ability to work effectively in a team environment
  • Ability to travel domestically and internationally, if necessary (up to10%)
  • Experience with email marketing software and mailing list management

Commensurate with relevant education and work experience. Excellent benefits package.

How To Apply

Please subit application, including resume and cover letter, through the comapny Careers page at or via this direct link:

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