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Peer Support Specialist

Job Description
Organization: 
Rocky Mountain Crisis Partners
Organization Type: 
501(c)(3)
Job Location: 
Denver Metro
Type of Job: 
Full-time
Job Category: 
Health & Mental Health
Job Description: 

Upcoming Training Class Start Date: March 26th, 2019

Rocky Mountain Crisis Partners (RMCP), formerly Metro Crisis Services, Inc., is a behavioral health organization serving the state of Colorado. Our purpose is to provide 24/7/365 access to mental health and substance abuse services for people in crisis.

We have some very exciting opportunities available for Full-Time and Part-Time Support Line Peer Specialists seeking a satisfying work environment, competitive salary, and great benefits! These positions will be ideal for professionals who would enjoy being a part of an organization that is committed to being a leader in crisis care, and is a provider of the Colorado Crisis Services initiative.

PRIMARY PURPOSE OF THE JOB

Peer Specialists answer the Colorado Support Line and are responsible for providing elements of hope, support, wellness, and recovery to individual clients, their families, and a wide variety of community helpers. The Support Line Peer Specialist models successful recovery, facilitates problem solving and serves as a supportive resource for those seeking support through the warmline.

Areas of Responsibility
  • Receive incoming calls from clients, families, friends and possibly other community helpers.
  • Listen to callers’ experiences, provide support, model recovery, promote hope and positive change
  • Screen for safety concerns and make appropriate transfers to crisis line.
  • Promote caller empowerment and utilization of self help, recovery and coping skills to encourage wellness and development of support networks outside of Support Line.
  • Provide information and referrals to available community programs, as may be indicated.
  • Initiate follow-up calls to continue to offer support, check in with caller’s success on any planning made, inquire about success with contacting community resources, gather information regarding caller satisfaction with services.
  • Utilize RMCP data systems to gather data and document call activity.
  • Participate in peer supervision and RMCP trainings
Requirements/Qualifications
  • Identifies as a person with lived experience regarding mental health and/or substance use issues; or
  • Actively engages in personal recovery plan; minimum one year
  • Ability to summarize positive effects of recovery experience and be willing to share in a way that would be helpful to callers
  • Willingness to complete a peer certification training which incorporates Colorado’s Peer Specialist Core Competencies
  • Ability to establish rapport, engage in active listening, collaboratively problem solve with callers
  • Ability to efficiently learn, maintain, and demonstrate mastery of RMCP operational protocols
  • Ability to exercise independent, ethical judgment and maintain appropriate boundaries with callers with minimal direct supervision
  • Oral and written communication skills, and familiarity with computer use for call documentation and internal communications
  • General knowledge of substance abuse, mental health, and mastery of recovery issues and principles
  • Willingness to work evening and weekend hours
  • Speak, read and write English clearly and concisely
  • Must understand and support mission of RMCP and represent the agency in a positive manner within the community
  • Eagerness for professional and personal growth opportunities
Compensation/Benefits

Job Type: Full-time

Salary: $14.50 /hour

RMCP proudly offers excellent benefits: PTO & EAP for all employees! Employees working 30 hours or more are eligible to enroll in our healthcare insurance package (Great Medical/Dental/Short Term Disability & Life).

401K Benefits available to PT and FT Employees.

How To Apply

To view a full job description or to apply, please email a cover letter and your resume to the email above or apply online at www.rmcrisispartners.org. No phone calls or paper applications, please.

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