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Shelter Assistant (part time, overnights)

Job Description
The Delores Project
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Job Location: 
Denver Metro
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Job Description: 

Job Description: 

The Delores Project is Denver’s largest provider of weekly emergency shelter and transitional housing-focused shelter for unaccompanied adult women and transgender individuals who are experiencing homelessness. We also operate permanent supportive housing for people with a disability who are transitioning out of chronic homelessness.

Our model of service is one of hospitality, respect, and regard for the dignity of each shelter guest and supportive housing resident. We engage with our guests and residents from a strengths-based perspective and approach our work from harm-reduction and trauma informed lens, working hard to create a safe and supportive community where people can begin to heal from the trauma of homelessness and find increased stability. 

Our Shelter Assistant staff work directly with our shelter guests in teams of two to ensure safe, peaceful, secure, and effective functioning of a 60 bed shelter during evenings, overnights and weekend days.

We are currently looking two overnight Shelter Assistants to work from 12:01-830am, on Saturday and Sunday mornings. 

This position starts at $17.25hr ($15.75hr + $1.50hr overnight differential). Please see more about the entire benefit and pay package below. 

Areas of Responsibility
  • Perform intakes and orient new guests to the community 
  • Respond to needs of guests and implement shelter policies in a consistent manner
  • Complete all required shift paperwork and exchange pertinent information with other staff verbally and in staff communication log
  • Conflict resolution, mediation, and occasional de-escalation between guests
  • Supervise therapeutic shelter environment based on a trauma-informed model of service
  • Prepare beds for new guests and perform basic housekeeping duties including occasional meal preparation, supervision of shelter chores, and house laundry
  • Effectively support volunteers to ensure that they have a positive experience
  • Coordinate special activities for guests as assigned
  • Attend once-monthly Saturday morning Staff Meetings and trainings
  • Occasionally asses guest’s intoxication level of and obtain assistance when needed
  • Regularly assess guest’s safety to be in shelter and obtain medical or law enforcement assistance when necessary
  • Practice healthy professional boundaries 
  • Assist permanent supportive housing staff in the event of safety or security challenges 
  • Other responsibilities as assigned by the Shelter Manager and Shelter Coordinator 
  • A willingness to engage in continuous learning about anti-oppression and social justice issues
  • Work or lived experience with communities of color, indigenous peoples, LGBTQ individuals and/or people experiencing homelessness is particularly valued
  • A basic understanding of the tenets of trauma informed care
  • Bachelor’s Degree in Human Services or related field and/or two+ years direct human services experience
  • Desire to serve women and transgender individuals experiencing poverty
  • Ability to work effectively with other diverse staff members and with a shift partner
  • Ability to communicate effectively with guests, staff, and volunteers verbally and in writing
  • Ability to work with special populations including victims of trauma, those with chronic mental health challenges and/or substance abuse disorders; de-escalation and crises intervention skills highly valued
  • Bilingual- Spanish and/or ASL is preferred.
  • Proficient knowledge of computer skills, including MS Office suite
  • Able to successfully pass background checks
  • Ability to suspend judgement about other people's identities and life choices.
  • Good understanding of and commitment to professional boundaries and the ability to engage with all clients in a calm and consistent manner
  • A commitment to racial and gender equity
  • Prior training in mental health first aid, TBI, de-escalation, motivational interviewing, vicarious trauma, suicide prevention, harm reduction, and/ or CPR valued.

This position starts a $17.25hr ($15.75 hr + $1.50 overnight differential) and includes PTO, 10 paid holidays annually, and an optional simple IRA. Indivudals working 30 or more hours a week are also eligible for medical/ dental/ vision/ life insurance and an optional flex spending account. 

How To Apply

The Delores Project is an equal opportunity employer and dedicated to a policy of non-discrimination and equal opportunity for all employees and qualified applicants.  People with disabilities, people of color, Hispanic/Latinx, indigenous people, and LGBTQ candidates are strongly encouraged to apply. 

Interested applicants should send a cover letter and resume to Ariana Badran, Shelter Coordinator, at and cc . Applications will be reviewed on a rolling basis as we are looking to hire ASAP. 

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