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Student Services Coordinator

Job Description
Organization: 
Mi Casa Resource Center
Organization Type: 
501(c)(3)
Job Location: 
Denver Metro
Type of Job: 
Full-time
Job Category: 
Education | Programs/Services
Job Description: 

Mi Casa Resource Center (MCRC) is seeking a proactive individual with excellent communication skills and experience in advising, student services or higher education to join as Student Services Coordinator.

The Student Services Coordinator’s primary job functions are to increase enrollment, connect more students to Prior Learning Assessments (PLA) opportunities and improve student retention across the pathway. The coordinator advises students through enrollment, retention, and completion in each institution along the Financial Services Pathway. They meet with students to decide their next steps by evaluating their prior work experience and career & academic goals. They act as the liaison between the student, higher education institutions and industry partners, working closely with the advising and support staff at each institution to determine the best action plan for student success. The coordinator meets frequently with students, primarily first-generation college students, to help them work through obstacles, connect them to additional supports at the colleges, and to create a roadmap to achieve their career and academic goals. In addition to supporting students through enrollment, the coordinator also partners with staff at each institution to support recruitment of students into the pathway.

This position is grant funded through December 2021 and the goal is that additional funding will be obtained to extend employment.
 

KEY RESPONSIBILITIES
 

Student Interaction

  • Works one-on-one with students in the Financial Services Pathway to identify personal barriers that are impacting their success in college.
  • Tracks student progress in and out of the pathway.
  • Addresses barriers by coming up with creative solutions and connecting students with in-school and local community service providers and resources.
  • Monitors and tracks all students’ progress within Salesforce database.
  • Outreaches, establishes and maintains close referral relationships with higher educational institutions, service and training providers to create a robust detailed and reliable referral directory.
  • Develops individualized academic plans for students who enter and exit the pathway and maintains a comprehensive program plan providing desired results.

Recruitment

  • Collaborates with staff at each institution to support and participate in recruiting events.
  • Partners with financial services partners to recruit from current bank or credit union employees.
  • Represents the Financial Services Pathway at public speaking engagements, community events and training opportunities.

Partnership Management

  • Works closely with the Business College advisors at Community College of Aurora and Metropolitan State University Denver, and the Career Pathways team at MCRC.
  • Collaborates with other college staff teams to provide resources to students.

Evaluation

  • Works with team members at each institution to oversee and implement the administration of Prior Learning Assessments (PLA) for students.
  • Oversees tracking and reporting of student progress in MCRC’s database.
  • Tracks data and prepares reports as necessary.

KEY COMPETENCIES

  • Proactive communication with multiple stakeholders
  • Familiarity for strength-based coaching and intrusive advising
  • Respect for low-income and diverse communities
  • Understanding of the barriers facing first-generation college students
Areas of Responsibility

NA

Requirements/Qualifications
  • Bachelor’s degree or a combination of education and experience.
  • Two to four years of advising, student support services, or higher education experience.
  • Two to four years of experience working with diverse populations and/or first-generation college students.
  • Computer experience with word processing, spreadsheet and database management.
  • Knowledge of Denver-area higher education institutions, community-based organizations and resources
  • Occasional evening and weekend work.
  • Background check is required.
  • Bilingual English/Spanish is preferred but not required.
Compensation/Benefits

The hiring range for this role is $45,000 to $50,000 based on experience.

MCRC provides a comprehensive group of benefits including an employer sponsored Medical, Dental & Vision benefits; employer paid Life, Short Term & Long Term Disability Insurance, Flexible Spending Accounts, 15 paid Holidays; paid vacation time and a retirement plan match.

How To Apply

Mi Casa Resource Center is an equal opportunity employer.
Interested persons should email a cover letter and resume to jobs@MiCasaResourceCenter.org by October 1, 2020. Interviews may occur as qualified candidates apply.

WHO WE ARE
Mi Casa Resource Center (MCRC) has partnered with Community College of Aurora (CCA) and Metropolitan State University Denver (MSU Denver) to create The Financial Services Pathway, a cross-institutional, first-of-its-kind, stackable credential model in which students are connected to promising career pathways and post-secondary credentials for the Financial Services industry simultaneously.

The pathway begins with an industry exploration training at MCRC that prepares completers for an entry level position in a bank or credit union, at which point they can begin one of the two banking certificates offered at CCA and complete the pathway with the Bachelor of Science in Banking at MSU Denver. Along the pathway, students have the option to test out of classes through Prior Learning Assessments (PLA). MCRC acts as the backbone organization supporting the higher education partners, financial services industry partners, and Mi Casa Career Pathways program.

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