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Veteran Resource Coordinator

Job Description
Volunteers of America Colorado Branch
Organization Type: 
Job Location: 
Denver Metro
Type of Job: 
Job Category: 
Administrative | Communications | Health & Mental Health | Programs/Services | Other
Job Description: 


The Veteran Resource Coordinator at the Bill Daniels Veteran Services Center is directly responsible for the management of the front desk and lobby area, the service provision for guests in the building, assisting the participants with accessing needed items and food. Service modalities include Trauma Informed Care, Harm Reduction, Motivational Interviewing and Crises De-escalation. Job duties include supporting and coordinating with other front desk staff members in the delivery of appropriate support services for participants experiencing homelessness, maintaining the safety and wellbeing of all participants, maintaining the cleanliness of the facility, helps plan and host special events, and ensures program accountability, professional interaction/communication between VOA staff, clients, volunteers, third party entities, and collaborators and maintaining client files and program data entry/ maintenance. Further, the Veteran Resource Coordinator will develop expertise on Veteran services and other specialty areas including housing, employment, legal services, benefits, or others as indicated by the needs of the program.

Areas of Responsibility


• Ensures that the participant’s voice is heard, and when appropriate the resident’s ideas play a prominent role in programming.

• Responsible for possessing an in-depth knowledge regarding program requirements, including support services, and field-relevant best practices.

• Demonstrates knowledge of participant-specific resources, a passion for serving the population and people experiencing homelessness, and the ability to contribute to the program-wide objectives of a diverse and dynamic team.

• Clearly documents all interactions. Ensures timely reporting within data entry systems. Develops specialized knowledge related to service delivery database systems within the organization.

• Performs duties in a professional manner by maintaining the confidentially of all information and by participating effectively within and across teams.

• Maintains physical and emotional safety of all participants in the facility. Manages the milieu and addresses any conflict immediately to de-escalate. Will contact emergency personnel as necessary and will accurately and adequately complete any reports or documentation required.

• Supports team members by serving as a resource for analyzing and solving problems and staying abreast of current issues and theories within the field.

• Oversees and participates in general house maintenance such as supplying personal items, conducting building walk-through, enforcing rules, etc.

• Serves as coordinator for special projects as assigned.

• Performs benefits navigation and resource referrals for Veterans Treatment Court participants and attends Veterans Treatment Court weekly.

• Manages access to clothing bank, food pantry, and Veteran Services Center services for all Veterans Treatment Court participants.

• Maintains front desk duties that include but are not limited to answering phone calls, taking message, accepting donations, handling mail, connecting clients with case managers, etc.

• Serves as a mentor to junior personnel to develop knowledge and experience regarding best practice standards within their workgroup. May be responsible for training volunteers and staff members.

• Regulates, receives, and ensures proper handling of donations; orders and keeps track of Veteran Services Center inventory/resources.

• Interacts courteously and professionally with Veteran Services Center clients, donors, volunteers, and VOA staff and resolves conflicts when necessary.

• Helps Veteran Resource Manager recruit and train volunteers, develop volunteer job descriptions and supervise volunteers as they perform assigned tasks.

• Attends regular staff meetings and other meetings as requested by the Veteran Resource Manager.

• Performs job responsibilities in accordance with the Social Work Code of Ethics.

• Performs all other duties as assigned.



• Models core culture attributes of VOACO that include “AIRS” (Accountability, Integrity, Respect and Service).

• Models and VOACO’s three critical virtues of HHS (Hungry, Humble, People Smart).

• Utilization of various databases including Homeless Management Information System and Service Point.

• Ensures equitable and inclusive services.

• Ensures that guests have an active voice in programming.

• Self-motivated and directed · Open to receiving and providing feedback; focused on conflict resolution.

• Adaptable.



• There are no supervisory responsibilities for this position.




• Associates Degree in a related area or the equivalent experience in human services.

• One-year direct human service experience.

• Willing to obtain first aid, automated external defibrillator and cardiopulmonary resuscitation certifications and keep current.

• Criminal and civil background checks within 30 days of hire.

• Good organizational and planning skills; works well as part of a team.

• Must possess a personal vehicle that may be used for work-related travel (reimbursement for mileage is available) and state-mandated automobile insurance.

• Proficient computer skills, to include proficiency with the following: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); communication and collaboration tools (Slack, Zoom, Google Teams); digital calendars (Google, Outlook); file sharing programs (Dropbox, Google Drive); and project management software (Asana)

• Proficient with Windows operating system.



• Experience working with individuals experiencing chronic homelessness, severe and persistent mental health concerns, and case management experience.

• Administrative experience and/or milieu management.

• Crises intervention skills

• Bilingual – English and Spanish



• Strong written, oral, and interpersonal communication skills.

• High level of competency working with Microsoft Office suite and cloud-based applications.

• Strong time-management and prioritization skills.

• Experience working both independently and, in a team-oriented, collaborative environment.

• Strong organization skills

• Must have the ability to present and communicate professionally.

• Ability to respectfully and professionally serve individuals hailing from diverse backgrounds, cultures, ideologies, and religions.

• Ability to apply appropriate self-care in the face of often difficult and/or traumatic situations which commonly present while working with persons in need of services.



• Ability to be single staffed while in the facility while having the responsibility for the safety of up to 50 guests.

• Ability to move quickly and safely to do perimeter checks, and in cases of an emergency.

• Must be able to lift up to 50 lbs. 10 to 15 times per day.

• Must be able to stand and walk for long period of time.



• Full time

• Monday – Friday 7:00am – 4:00pm

• Work hours may vary but are typically regularly scheduled around a 40-hour work week designed to fulfill program objectives with occasional overtime requirements.



1247 Santa Fe Drive, Denver, CO 80204

  • Qualifications listed above

Salary: $16.39 per hour


Benefit eligibility is based on job type/status


Paid Holidays

Paid Time Off

Volunteer/Wellness Day

Tuition Assistance

Pension and 403b Retirement Plan

Health, Dental, Vision, Pet Insurances

Life Insurance (Including Accidental Death & Dismemberment)

Accident Insurance

Short Term & Long Term Disability

Employee Assistance/Work Life Balance Program

Employee Discount Program

LifeLock with Norton

How To Apply

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