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Youth Services Coordinator

Job Description
Brain Injury Alliance of Colorado
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Position: Youth Services Coordinator

Region: Statewide 

Department: Professional Programs 

Type: Phone-based and in-person

Reports to: Director of Professional Programs 

Population: Youth with brain injuries, their families, schools, professionals

Office Location: 1325 S. Colorado Blvd., Suite B300, Denver, CO 80222 

Hours: Full-time 

Preferred Start Date: Open until filled

Starting Pay: $50,000 



The Brain Injury Alliance of Colorado (BIAC) is the go-to resource for help and services for survivors of an injury to the brain, their families, and providers. BIAC fosters a flexible work environment that encourages creativity and collaboration. We are seeking compassionate individuals who want to be part of a fast-paced and growing organization.

The Brain Injury Alliance of Colorado is the go-to resource for help and services for survivors of an injury to the brain, their families, and providers. Our vision is that all persons with a brain injury thrive in their community. Our mission is through guidance, resources, support, and education, we seek to engage with Coloradans in the lifelong growth of those affected by an injury to the brain.

The Brain Injury Alliance of Colorado believes in the following core values and uses these as guiding principles in the work that we do and the partners that we seek.

  • Collaboration - We are strongest as a united community working together to help those affected by a brain injury to thrive.
  • Compassion - We believe it’s essential to have empathy for those affected by brain injuries. We strive to approach each interaction with patience and understanding.
  • Fiscally Responsible - We ensure that all funds are used wisely to maintain a financially viable organization to serve our mission.
  • Forward-Thinking - We continually work towards creative solutions in all that we do.
  • Integrity We aim to create a culture of professionalism, credibility, and honesty.
  • Respect - We strive to preserve the dignity of persons with a brain injury by valuing their individuality.

Mission of Role

Be part of a team of knowledgeable, compassionate, and helpful allies for BIAC clients with a focus on youth with brain injuries (ages 0-21). The Youth Services Coordinator reaches out to families of youth with brain injuries and school personnel by phone, email or in person to provide guidance, support, and hope while navigating available resources in educational settings. Specific responsibilities include: student-specific consultation and education and outreach with professionals serving youth with brain injuries.

Areas of Responsibility

Goals and Outcomes

Student-specific Program and Service Delivery

  1. Student-specific Consultation for Families (taking about 25% of time): Provide guidance, support and hope while navigating resources in educational settings for families of youth with brain injuries
    1. Provide student-specific education consultation for parents of youth with brain injuries via phone, email, video or in-person conversations/meetings (serving about 80 unique clients per year). This may include, but is not limited to: classroom observations, attendance at meetings with family members and school personnel, training/education for family members.
    2. Attend Children’s Hospital Colorado’s (CHCO) ABI clinic each week to meet with existing clients and families (streamlining process of transition from hospital to community)
  2. Student-specific Consultation for School Personnel (taking about 10% of time): Provide guidance, support and hope while navigating resources in educational settings for school personnel
    1. Provide student-specific brain injury consultation and training for school personnel via phone, email, video or in-person conversations/presentations as needed.
  3. Documentation and Evaluation: Maintain complete and accurate client records (taking about 5% of time).
    1. Within 48 hours of interacting with the client, record details of client contact related to case including duration, type of contact, and summary of activities and progress. Update case with other relevant changes to progress within program.
    2. Send families progress reports and satisfaction survey at the end of each school year
    3. Send post-intervention surveys to schools within one month of intervention
    4. With Department Director, coordinate, monitor, and/or update evaluation strategies and tools for youth services at least annually
    5. With Department Director, use evaluation findings to inform service/program changes

Non-student-specific Program and Service Delivery

  1. Education and Outreach (taking about 15% of time): Build capacity within the community to better serve our youth clients
    1. Attend Children’s Hospital Colorado’s (CHCO) ABI clinic each week to 1) recruit new clients and families and 2) maintain a strong partnership with the hospital
    2. As identified by the Youth Operations Team or by request, collaborate on proposals and deliver presentations at 3-5 conferences or events each year within Colorado
    3. Design and deliver non-student-specific classes and workshops for parents of youth with brain injury
    4. Attend and actively participate in quarterly Youth Operations Team meetings
    5. By request, provide non-student-specific training and outreach to professionals who serve youth with brain injury  
    6. With community partners, co-facilitate Pediatric Brain Injury Professional Network (BIPN) meetings
  2. Documentation and Evaluation: Maintain complete and accurate records of education and outreach activities (taking about 5% of time).
    1. Integrate Audience Response System into provider education and training presentations
    2. Collect data using Audience Response System during trainings
    3. Document all education and training activities in Salesforce monthly
    4. Participate in the development and delivery of the annual report and presentation to the MINDSOURCE Board of Directors

Training & Professional Development (taking about 6% of time)

  1. ACBIS Certification: Become a certified brain injury specialist.
    1. Acquire ACBIS certification (training provided by BIAC) within one year of hire date.
    2. Obtain continuing education to meet ACBIS ongoing certification requirements (10 CEs annually).
  2. Lifelong Learning: Participate in training and professional development activities on an ongoing basis.
    1. Attend between 70 and 110 hours of training and/or professional development annually (up to 50 hours may be supervisor-selected)
    2. Ensure complete and accurate reporting of participation/completion of training and/or professional development activities.

Team Building & Cross Collaborations (taking about 7% of time)

  1. Team Building: Strengthen connections within program area and department.
    1. Attend and actively participate in departmental meetings as scheduled.
    2. As appropriate, inform, refer and help clients enroll in other BIAC services which may include, but are not limited to: recreation programs, classes and workshops, newsletter subscription, educational materials, financial support programs (EOC and StepUp) and ticket giveaways.
  2. Cross Collaborations: Grow connections with BIAC staff in other departments and/or with outside agencies.
    1. Attend in-person and actively participate in all-staff meetings.
  1. Participate in at least one employee-selected cross-collaboration opportunity annually. Opportunities within BIAC include, but are not limited to: Criminal Justice Committee, StepUp Committee, Schwellness Committee, Pikes Peak Challenge Planning Committee, and volunteering at special events. Other opportunities, including those with outside agencies, may be considered (i.e., participation on a board or advisory committee), but require supervisor approval.

BIAC Administration (taking about 5% of time)

  1. Policies and Procedures: Adhere to all BIAC policies and procedures.
    1. Read, and respond to as needed, all BIAC correspondence including, but not limited to, internal emails and Chatter feeds.
    2. Submit bi-weekly payroll forms completely and on time.
    3. Manage employee profile in Zenefits, ensuring accuracy of information, including leave balances.
    4. Use BIAC’s Google Calendar system to accurately reflect day-to-day schedule.

Role Competencies

  • Enjoys talking on the phone
  • Enjoys working hands-on with clients
  • Customer service–oriented
  • Active listener
  • Strong time management skills
  • Strong oral and written communication skills, especially with families
  • Strong interpersonal communication skills, especially with families
  • Community partnership development skills
  • Empathetic
  • Organized
  • Efficient
  • Creative problem solver
  • Outgoing
  • Patient
  • Comfortable talking with people of all backgrounds
  • Team player
  • Detail-oriented

Technical Skills

  • Advanced computer skills; extensive experience in Microsoft applications (Word, Excel, PowerPoint)
  • Proficiency developing PowerPoint presentations
  • Advanced internet skills
  • Experience using a database tracking system (Salesforce preferred)
  • Proficiency and willingness to use tools to facilitate communication as needed (i.e., Zoom, Google Meet, GoTo Meeting, Google Drive, One Drive, Gmail, Google Calendar)
  • Required Qualifications
  • Bachelor’s degree (i.e. School Counseling, Education, Education Psychology, Child Psychology, Special Education), or equivalent experience, in a related field
  • Minimum of four years of experience working in a school setting
  • Minimum of two years of experience working with students with brain injury
  • Understanding of 504 and IDEA law
  • Demonstrated sensitivity to the needs of persons with disabilities
  • ACBIS Certification (training provided by BIAC if needed)
  • Access to reliable transportation for travel within the region this position serves
  • Spend 15-25% of time per week on travel to and from meetings with clients in their home communities
  • Travel to other meetings and events within the state, sometimes after hours and on weekends
  • Background Check (completed by BIAC)
  • Preferred Qualifications
  • Master’s degree in a related field
  • Experience writing 504 Plans and IEPs
  • Special Education Teaching Certificate/Credentials
  • Knowledge of Colorado school-based initiatives (i.e., Rtl/MTSS, PBIS, BrainSTEPS)
  • Knowledge of criminal justice system
  • Bilingual (English and Spanish)

Starting Salary: $50,000

How To Apply

Please go to to apply. Applications will be reviewed and interviews scheduled on a rolling basis.

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